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Privacy policy

Your Privacy Matters to Us
We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, why we collect it, how we use it, and who we share it with when you visit or make a purchase from our store. We never sell your personal information to anyone.

1. Information We Collect

When you place an order or interact with our shop, we collect the following information to ensure a smooth shopping experience:

  • Contact Information: Your name, email address, and phone number (if provided).
  • Shipping & Billing Details: Your shipping address and billing address.
  • Payment Information: We do not see or store your full credit card details. Payments are processed securely through Big Cartel's integrated payment gateways (like Stripe or PayPal).
  • Device & Browsing Data: When you visit our site, standard information such as your IP address, browser type, and how you interact with our website may be collected via cookies (usually through Big Cartel or Google Analytics) to help us improve our shop.

2. How We Use Your Information

We use the information we collect primarily to fulfill your orders and provide good customer service:

  • Order Fulfillment: To process your payment, print your custom items, and ship them to you.
  • Communication: To send you order confirmations, shipping updates, tracking links, and to respond to your customer service inquiries.

3. Who We Share Your Information With

To run our store and get your merch to you, we share your data with a few trusted third-party partners. They are only permitted to use your information to perform specific services for us:

  • Printful: Because our store uses a Print-on-Demand model, we share your name, shipping address, and order details with our print partner, Printful, so they can manufacture and ship your items.
  • Big Cartel: Our shop is hosted on Big Cartel. They provide the e-commerce platform that allows us to sell to you and process your data securely.
  • Payment Processors: (e.g., Stripe or PayPal) to securely process your financial transactions.
  • Shipping Carriers: (e.g., USPS, Royal Mail, DHL, FedEx) who need your address to deliver your package.

4. International Data Transfers

Because we sell globally and partner with Printful (which has facilities worldwide), your personal information may be transferred to and processed in countries outside of your own (including the US and Europe) to fulfill your order as quickly as possible.

5. Data Retention

We keep your order information on file for as long as necessary to provide you with our services and to comply with legal and tax obligations (typically up to 7 years).

6. Your Privacy Rights

Depending on where you live (such as the UK, EU, or California), you may have specific rights regarding your personal data under laws like the GDPR or CCPA. You have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request that we delete your personal information from our records.

Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to opt out of any data collection, please contact us at: merch@thekieranshow.com