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Shipping and delivery

How Our Store Works (Made-to-Order)

All of our merchandise is custom-printed just for you once an order is placed through our print partner, Printful.

  • Fulfillment Time: Standard production takes 2 to 5 business days before your item is ready to ship.
  • Total Delivery Time: Total time to arrive = Fulfillment Time + Shipping Time.

Smart Routing & Local Fulfillment

Printful use smart order routing to get your merch to you as quickly and sustainably as possible.

When you place an order, Printful automatically routes it to the production facility nearest to your delivery address (provided the item is in stock at that location). For example:

  • UK Customers: Orders are routed to a UK facility whenever possible.
  • EU Customers: Orders are routed to fulfillment centers within Europe.
  • US & Global Customers: Orders are routed to the nearest regional facility.

Benefits of smart routing:

  • Faster delivery: Shorter transit distances mean your package gets to you sooner.
  • Fewer customs delays: Local printing avoids unnecessary international customs holds and import taxes.
  • Eco-friendly: Reduced shipping distances lower the carbon footprint of your delivery.

Estimated Shipping Times

Once your order is produced and handed to a courier, standard transit times apply:

  • United Kingdom: 2–4 business days
  • United States: 3–5 business days
  • Europe: 3–8 business days
  • Canada: 5–10 business days
  • Rest of the World: 10–20 business days
Note: Estimated delivery times are predictions, not guarantees. Courier delays or high seasonal demand may occasionally affect transit times.

Multiple Packages & Split Shipments

If you order several different items (e.g., a hoodie, a mug, and a sticker pack), your order may arrive in separate packages on different days.

This happens if items require different specialized equipment or are routed to different fulfillment centers to get to you as quickly as possible.

Order Tracking

You will receive a shipping confirmation email containing a tracking link as soon as your order leaves the facility. Please allow up to 24–48 hours for tracking information to update with the carrier.

Returns, Exchanges, & Damage Policy

Because every product is printed specifically for you on demand, we do not accept returns or exchanges for buyer's remorse or ordering the incorrect size. Please consult our size charts before placing an order.

Damaged, Defective, or Misprinted Items

If your item arrives damaged or incorrect, we will happily replace it!

  • Contact us within 30 days of receiving your item with your order number and a clear photo of the damage/error.
  • We will send a free replacement order or issue a full refund.

Lost Packages

  • Contact us within 30 days of the estimated delivery date.
  • If a package is confirmed lost in transit by the carrier, we will issue a replacement at no cost to you.

Address Errors

Please double-check your delivery address before completing checkout. If a package is returned due to an incorrect address, you will be responsible for the cost of reshipping the item.

Customs & Import Fees

Thanks to smart routing, most orders are fulfilled locally and will not incur customs fees. However, if an item is out of stock in your local region and must be fulfilled internationally, duties, taxes, or VAT may apply depending on your country's laws. These fees are the customer's responsibility.